Effective Date: 06/08/2025
Your privacy is important to us. This Privacy Policy explains how Orak Travel Ltd ("we", "our", "us") collects, uses, discloses, and protects your personal information when you interact with us through our website, forms, emails, social media, or any other channels related to our travel planning services.
1. What Information We Collect
We collect personal data directly from you or automatically when you engage with our services:
a. Information You Provide
Full name
Email address
Phone number
Passport details and ID numbers (if required for bookings)
Visa or travel documentation
Travel preferences (destinations, budget, accommodations, dietary needs)
Health or mobility information (only if needed for trip customization)
Emergency contact information
Payment information (processed securely via third-party platforms)
b. Automatically Collected
Device and browser type
IP address
Geographic location
Website usage (via cookies and analytics tools)
2. How We Use Your Information
We use your data to:
Provide personalized travel planning, bookings, and consultancy
Communicate via email, phone, SMS, in-app or WhatsApp
Send service confirmations, itineraries, updates, and alerts
Manage client accounts and preferences
Improve our website, offerings, and customer experience
Send marketing materials (with your consent)
Comply with legal obligations and respond to regulatory inquiries
3. Marketing Communications
With your permission, we may send you:
Travel tips, offers, and promotions
Itinerary follow-ups and feedback requests
Company news and updates
You can opt out at any time by clicking "Unsubscribe" in emails or emailing info@oraktravel.com with your request.
4. Sharing Your Information
We do not sell your information. We may share it only with:
Trusted travel service providers (airlines, hotels, tour operators)
Payment processors (e.g., Stripe, bank systems)
IT service providers (CRM platforms, website hosting)
Government authorities (where required for bookings or compliance)
Legal advisors or regulators (in case of disputes or audits)
All third parties are required to handle your data with confidentiality and only as needed to fulfill their service role.
5. How We Protect Your Data
We take appropriate technical and organizational measures to safeguard your data from:
Unauthorized access
Accidental loss or alteration
Misuse or disclosure
Our website uses SSL encryption, and we store data in secure systems with limited access.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access and review your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal retention rules)
Object to data processing or request restrictions
Withdraw consent at any time
To exercise these rights, contact info@oraktravel.com with your request.
7. Data Retention
We retain personal data:
For as long as necessary to fulfill our services
As required for tax, legal, or audit purposes
Up to 6 years for business records unless deletion is requested earlier
8. Cookies and Website Tracking
Our website uses cookies and analytics tools to:
Understand visitor behavior
Improve site functionality and content
Measure marketing performance
You can manage your cookie preferences in your browser settings.
9. International Data Transfers
If you are located outside Kenya, your data may be transferred to or processed in other countries (including the EU or the U.S.) where our partners or suppliers operate. We ensure appropriate safeguards are in place in such cases.
10. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect data from minors.
11. Updates to This Policy
We may revise this Privacy Policy to reflect legal, operational, or service changes. Updates will be posted on this page with a new effective date.
12. Contact Us
For any questions, concerns, or data access requests, contact:
Email: info@oraktravel.com
Kiambu Road, Nairobi - 00100